//Knowledge base button: //Knowledge base button:

Where is my order?

Created by Sophie Hendriks, Modified on Thu, 21 Aug at 4:44 PM by Kate van Doorn


Unfortunately, it sometimes takes a little longer for your package to be delivered.

Please keep the following delivery times in mind (excluding weekends and public holidays):

  • Netherlands, Belgium, Germany, Austria, France, Ireland, United Kingdom, Sweden: 1 to 5 working days

  • Italy, Poland, Spain: 8 to 10 working days

Some orders can be tracked via the track & trace link in your order confirmation. Please note that packages that fit through the letterbox do not have a valid track & trace code.


We kindly ask you to wait patiently until the above delivery time has passed and to check your delivery address. If your package still hasn’t arrived after this period, please contact our customer service team at service@boldking.com.

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